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Home > Visit Dubuque > FAQ


Frequently Asked Questions


Where can I park by the Five Flags Center?

Is there accessible / disabled parking available?

Is there a drop-off / pick-up location?


Where can I buy tickets?

I lost my tickets. Can I still come to the event?

If tickets to an event are not on sale yet, how can “StubHub.com”, “Ticketsnow.com”, etc., already have tickets for sale at inflated prices?

What is the convenience fee? Do I have to pay it if I purchase tickets at the box office?

Tickets to an event went on sale at 10:00am. I was online at 10:01 and the best available tickets were in the upper level, but 5 hours later I was able to get floor tickets. How does that happen? Can I exchange these for floor tickets?

What age does my child have to be to require a ticket?

What forms of payment do you accept?

What is Will Call?

Can I obtain a refund on my tickets?

At the Event

I lost an item at an event. Is there a Lost & Found?

Are cameras allowed at Five Flags Center events?

Do you serve alcohol at events?

What types of tender are accepted at the concession stands?

Does the Box Office accept cash for ticket purchases?

Is there anywhere to charge my device at events?

What is the bag policy for events?

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