Parking
Where can I park by the Five Flags Center?
There is metered parking around the Five Flags Center and surrounding streets. Meters are free after 5:00PM Monday through Saturday, and are completely free on Sundays.
There is also the Five Flags parking ramp one block away from the Five Flags Center between 3rd and 4th Street on Main Street.
For a detailed map of downtown Dubuque parking: http://www.cityofdubuque.org/DocumentCenter/Home/View/28384
Tickets
Where can I buy tickets?
You are able to purchase tickets at the Five Flags Center Box Office. Hours are 10:00am - 5:00pm Monday through Friday (summer hours may vary). Unfortunately we are unable to process phone orders through the Box Office unless you need accessible seating.
If you are unable to purchase tickets at the physical Box Office, you may purchase tickets through Ticketmaster, our official ticket provider.
www.ticketmaster.com
800.745.3000
Any Ticketmaster outlet (located in Walmart on Dodge Street in Dubuque).
I lost my tickets. Can I still come to the event?
When purchasing tickets through the Five Flags Box Office, over the phone or online, we have a name on file for every ticket sold.
You will need to show a photo ID to get replacement tickets.
If your tickets have been stolen, we recommend contacting proper authorities and filing a report.
What age does my child have to be to require a ticket?
Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live, etc.) require children over the age of one to have a ticket. To inquire about specific events, please call 563.589.4258.
What is Will Call?
Will call is located at the Five Flags Center Box Office. If you purchase your tickets before the date of the show, Ticketmaster.com will have an option to put your tickets at the box office for you to pick up rather than mailing them or printing them off. You will need identification and the credit card used to purchase the tickets to pick up from Will Call.
Can I obtain a refund on my tickets?
Unless a show is cancelled or postponed, it is Ticketmaster’s policy that no refunds or exchanges will be issued for purchased tickets. We understand that there are extenuating circumstances and may review this policy on a case by case basis.
At the Event
I lost an item at an event. Is there a Lost & Found?
During an event, you may inquire about lost or found items by asking any security guard or usher. For inquiries following an event, please call 563.589.4254 during normal business hours (9:00am - 5:00pm Monday through Friday.
Are cameras allowed at Five Flags Center events?
For most events, at the request of artists & performers, cameras (specifically cameras with professional/detachable lenses and flash) are not permitted. The Five Flags Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders and video recorders are prohibited during all events.
Please call the main office at 563.589.4254 if you are unsure whether your camera/ media device is allowed or not.
Do you serve alcohol at events?
We sell alcohol (beer, wine and liquor) at the majority of our events.
We do not sell alcohol at any children related events (dance recitals, etc.).
Please contact the Five Flags Center at 563.589.4254 if you have any questions.
Is there anywhere to charge my device at events?
Yes. Five Flags Center now has ChargeFuze stations. Throughout the property, you can find chargeFUZE portable phone charging kiosks that allow guests to rent a portable mobile power bank that can be used anywhere and returned to any location on site. ChargeFUZE power-banks are built in to include charging cables for iOS, Android, and other devices. Download the App here: https://www.chargefuze.com/download/
What is the bag policy for events?
The Five Flags Center strictly limits the size and types of bags permitted in the building. Backpacks, purses (other than small clutches), or tinted bags are not permitted. Five Flags encourages no bags; however, the following will be allowed:
• Each person may carry one bag that is clear, plastic, vinyl, or PVC no longer than 12” by X 6” X 12” or a one-gallon clear plastic freezer bag (Ziploc or similar)
• In addition to one of the clear bags noted above, fans may also carry in a small clutch purse or wallet no longer than 4.5” X 6.5”, with or without a handle strap, subject to search.
• Exempt bags (medical and diaper bags) will be searched and tagged when entering the building
• No tinted bags
• 1 bag per guest, all bags subject to search
If you have further questions regarding this policy, please feel free to call 563-589-4258