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Five Flags Info

Five Flags Center respects the privacy of its guests and the enhanced security measures will only be used to prevent hazardous and prohibited items from entering the venue.

For most Arena events, walk-through metal detectors will be used.
Please plan arrival time to allow for movement through the security checks.

For more information, please contact Five Flags Center at 563-589-4254 or by email at info@fiveflagscenter.com.

Security Information

BAG POLICY

The Five Flags Center strictly limits the size and types of bags permitted in the building. Backpacks, purses (other than small clutches), or tinted bags are not permitted. Five Flags encourages no bags; however, the following will be allowed:
  • Each person may carry one bag that is clear, plastic, vinyl, or PVC no longer than 12” by X 6” X 12” or a one-gallon clear plastic freezer bag (Ziploc or similar)
  • In addition to one of the clear bags noted above, fans may also carry in a small clutch purse or wallet no longer than 4.5” X 6.5”, with or without a handle strap, subject to search.
  • Exempt bags (medical and diaper bags) will be searched and tagged when entering the building
  • No tinted bags
  • 1 bag per guest, all bags subject to search

PROHIBITED CARRY IN ITEMS

The following items are not permitted in Five Flags Center:
  • Firearms, weapons, projectiles, and dangerous devices of any type of item
  • Illegal drugs and alcohol
  • Selfie Sticks
  • Drones
  • Bottles or Cans
  • Food
  • Frisbees and beach balls
  • Laser Pointers
  • Any noise making devices
  • Fireworks
  • Animals (with the exception of service dogs or event related animals)
  • Banner (Large or in poor taste)
  • Any other item deemed unacceptable by Arena Management

INTOXICATED PATRONS

Intoxicated patrons will not be admitted into the Five Flags Center at any time. Intoxicated patrons are subject to ejections from the event.

NOISE MAKERS

Noise makers of any kind (horns, whistles, etc.) are not allowed at specific Five Flags events and are subject to confiscation.

PROJECTILES

The throwing of projectiles inside the Five Flags Center will not be tolerated. Offenders are subject to ejection from the building.

RE-ENTRY
Five Flags Center has a no re-entry policy. Individuals who enter the facility for an event with an admission ticket and then leave the building are not allowed back in after initial admission.

DISORDERLY CONDUCT
Patrons who fail to abide by Five Flags policies, state and federal law are subject to ejection from the facility. Any patron who is violating Five Flags policy will be asked to correct their behavior. If they fail to do so in a timely fashion, ejection will occur. Individuals who have been ejected must vacate Five Flags property or be subject to arrest on trespassing charges.

FIREARMS/WEAPONS
No persons are permitted to bring weapons of any kind into the Five Flags Center with the exceptions of local, state, and federal law enforcement officials. Concealed weapon permits are not valid in public assembly areas. Patrons with a weapon will be instructed to remove the weapon from the premises. Weapons will not be checked into security.

Building Policies

ANIMALS
Animals are not permitted in Five Flags Center. Exceptions include service animals to aide patrons with disabilities.


FOOD AND BEVERAGE
Patrons may not bring food and beverages into the Five Flags Center.

CAMERAS AND RECORDING DEVICES
The permitted use of cameras is event specific and varies by event. Cameras with professional lenses and flash attachments are prohibited from Five Flags Center. Recording devices, both audio and visual, are not permitted within the Arena and Theater.

STROLLERS AND CHILD CAR SEATS

Seated Events: Five Flags does not allow strollers/car seats - but will provide a storage area if at all possible while the patron attends the event.
Non Seated Events: Five Flags does not advise the use of strollers/car seats and will provide a storage area if at all possible while the patron attends the event.

SMOKING/TOBACCO

Five Flags Center is a tobacco-free facility. The use of tobacco of any kind is not allowed. Anyone observed smoking inside the facility shall be asked to extinguish the item immediately. Any person who refuses to comply with the policy shall be subject to ejection from the facility. Please Note: No re-entry, even for smoking.

LOST AND FOUND

Lost and Found is located in the Administration Office. Items found during event will be turned in to the office. Inquires during event of lost items should be taken to a Five Flags Staff member. Items found after event will be turned in to the Administration Office. Inquiries about lost items after an event can be made Monday through Friday at 563-589-4254. Items are held for 30 days.

PATRON APPEARANCE

Patrons entering the Five Flags Center must be properly attired with shoes and shirt. The items must be worn at all times within the facility.

RE-ENTRY
Five Flags Center has a no re-entry policy. Individuals who enter the facility for an event with an admission ticket and then leave the building are not allowed back in after initial admission.

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